Descargar libros japoneses Lessons in Service from Charlie Trotter (Spanish Edition) MOBI DOCX FB2 9781580083157 de Edmund Lawler, Ed Lawler

Lessons in Service from Charlie Trotter

Lessons in Service from Charlie Trotter

by Edmund Lawler, Ed Lawler

Editorial: Ten Speed Press
ISBN: 9781580083157
Número de páginas: 240
Formatos: pdf, ePub, mobi, fb2
Tamaño de archivo: 6 Mb
Fecha de publicación: 2020-06-03


As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, ...